Privacy Notice
OUR POLICY AT A GLANCE
- WHO WE ARE.
We are Divari Maria – Anastasia (“Villa Natura Zante”), Lithakia, Zakynthos, 29 092 and we process your personal data. This means that we are responsible for how we process and protect your data.
- WHAT AND WHY WE USE YOUR DATA FOR.
We will use your data (collected online or in person), among other purposes, to manage the bookings made, including payment management, to manage your contact requests, to manage the provision of the contracted accommodation service, as well as additional services, to manage surveys, and, if you wish, to send you our customized communications.
- WHO WE SHARE YOUR DATA WITH.
We share your data with service providers who provide us with assistance or support, these being companies in the Inditex Group or third party providers, both inside and outside the European Union.
- YOUR RIGHTS.
You have the right to access, rectify or delete your personal data. In certain cases, you are also entitled to other rights, such as, for example, to object to us using your data, or to transferring your data, as explained in depth below.
We encourage you to read our full Privacy and Cookies Policy as well and the details below.
At “Villa Natura Zante”, we are committed to protecting and respecting your privacy. Please read this notice as it contains important information about how we use personal data that we collect from you or that you provide to us.
Information & Consent
This Privacy Notice describes how we collect, use, process, and disclose your information, including personal information about you (hereinafter, the “User”), in conjunction with your access to and use of our booking system.
By reading this Privacy Notice, the user is hereby informed on how we collect, process and protect personal data furnished through the booking engine.
The User must carefully read this Privacy Notice, which has been written clearly and simply, to facilitate its understanding, and to freely and voluntarily determine whether they wish to provide their personal data, or those of third parties, to “Villa Natura Zante”.
When this notice mentions “booking system,” “booking engine,” “system,” “website,” “platform,” “app,” “webapp,” “services,” “online services,” it refers to all pages and functions under www.villanaturazante.com unless specified otherwise.
By accessing the platform or providing information, you agree to our privacy practices as set out in this privacy statement. We may change this notice from time to time. You should check this notice frequently to ensure you are aware of the most recent version.
Identity
When this notice mentions “we,” “us,” or “our,”, “data controller,”, “controller”, data Processor it refers to “Villa Natura Zante”.
Data Controller –Data Processor
For the purposes of the General Data Protection Regulation (“GDPR”) (EU) 2016/679, Divari Maria- Anastasia- “Villa Natura Zante” is the Data Controller and Data processor.
Divari Maria – Anastasia “ Villa Natura Zante”
Lithakia, Zakynthos
290 92, Zakynthos
GR
Email Address: villanatura6@gmail.com
Obligatory nature of providing the data
The data requested in the forms accessible from the booking engine are, in general, mandatory (unless specified otherwise in the required field) to meet the stated purposes. Accordingly, if they are not provided or are not provided correctly, we will be unable to process the request.
Personal data we collect and process
This will include:
- personal information about you, which we ask you for (e.g. your name, surname, address, and email address, nationality, age, telephone number ect ) when you make a booking from our booking engine-form
- financial details (e.g. credit or debit cards, bank account numbers ect) in order to process your booking when we require pre-payment as well as final payment
- details of transactions you carry out through our booking engine and details of the fulfilment of your orders.
Social Login:
In the event of registration and/or access through a third-party account, we may collect and access certain information of the User’s profile from the corresponding social network, solely for internal administrative purposes and/or for the purposes indicated above.
Third-party data (e.g. book for a friend)
In the event that the User provides third-party data, they declare that they have the third party’s consent and undertake to provide the interested party -the data holder- with the information contained in this Privacy Notice, duly exonerating us and our data processor from any liability in this regard. However, we may carry out the necessary verifications to verify this fact, adopting the corresponding due diligence measures, in accordance with the data protection regulations.
Sensitive Data
Unless specifically requested, we ask that you not send us, and you not disclose, on or through the Services or otherwise to us, any Sensitive Personal Data (e.g., social security numbers, national identification number, data related to racial or ethnic origin, political opinions, religion, ideological or other beliefs, health, biometrics or genetic characteristics, criminal background, trade union membership, or administrative or criminal proceedings and sanctions).
Use of Services by Minors
The Services are not directed to individuals under the age of sixteen (16), and we request that they not provide Personal Data through the Services.
Purpose of processing personal data
Depending on the User’s requests, the personal data collected will be processed in accordance with the following purposes:
- To manage the bookings made, including payment management (where applicable) and the management of the user’s requests and preferences at “Villa Natura Zante” and fulfill your requests
- to contact you for updates or informative notices related to the contracted functionalities or services,
- To manage registration in loyalty or membership programs, as well as obtaining and redeeming points.
- To manage the User’s contact requests with us through the channels provided to this end. To manage the provision of the contracted accommodation service, as well as additional services.
- To manage the sending of personalized commercial communications from us, by electronic and/or conventional means, in cases in which the User expressly consents to this.
- To manage surveys and/or evaluations regarding the quality of the services provided by us and/or the perception of its image as a company.
- to manage the payment and pass on your financial details to appropriate third party (for example, credit card company) for the purpose of confirming or paying for a booking,
Data Retention
We will retain your Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law or if the User requests their withdrawal from us, opposes or revokes their consent.
The criteria used to determine our retention periods include:
- The length of time we have an ongoing relationship with you and provide the Services to you (for example, for as long as you have an account with us or keep using the Services or if you have a booking that has not yet been fulfilled)
- Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them)
- Whether retention is advisable considering our legal position (such as, for statutes of limitations, litigation or regulatory investigations)
Legitimate interest for processing your data
The data processing required in fulfilment of the aforementioned purposes that require the User’s consent cannot be undertaken without said consent.
Likewise, in the event that the User withdraws their consent to any of the processing, this will not affect the legality of the processing carried out previously.
To revoke such consent, the User may contact us through the appropriate channels. The mail is : villanatura6@gmail.com
By the same token, in those cases in which it is necessary to process the User’s data for the fulfilment of a legal obligation or for the execution of the existing contractual relationship between us and the User, the processing would be legitimized as it is necessary for compliance with said purposes.
Data Disclosure
We will use and disclose Personal Data as we believe to be necessary or appropriate:
- to comply with applicable law, including laws outside your country of residence;
- to comply with legal process;
- to respond to requests from public and government authorities, including authorities outside your country of residence and to meet national security or law enforcement requirements;
- to enforce our terms and conditions;
- to protect our operations;
- to protect the rights, privacy, safety or property of our own, you or others; and
- to allow us to pursue available remedies or limit the damages that we may sustain.
We may use and disclose Other Data for any purpose, except where we are not allowed to under applicable law. In some instances, we may combine Other Data with Personal Data (such as combining your name with your location). If we do, we will treat the combined data as Personal Data as long as it is combined.
International transfers of personal data
We may transfer your personal information to our data processor(s) or/and sub-processor(s) based outside of the EEA for the purposes described in this notice. If we do this, your personal information will continue to be subject to one or more appropriate safeguards set out in the law. These might be the use of model contracts in a form approved by regulators, or having our suppliers sign up to an independent privacy scheme approved by regulators (like the US ‘ Privacy Shield’ scheme).
User’s Responsibility
The User:
Guarantees that they are of legal age or legally emancipated, where applicable, fully capable, and that the information furnished to us is true, accurate, complete and up-to-date. For these purposes, the User is responsible for the truthfulness of all the data communicated and will keep the information updated, so that said data reflects their actual situation.
Guarantees that he/she has informed third parties on whose behalf he/she has provided data, where applicable, of the aspects contained in this document. Also guarantees that he/she has obtained the third party’s authorisation to provide their data to us for the purposes indicated.
Will be responsible for false or inaccurate information provided through the Website and for damages, whether direct or indirect, that this may cause to us or third parties.
Exercise of Rights
We undertake to keep your personal data confidential and to ensure that you may exercise your rights. Bearing that in mind, you may exercise your rights free of charge by writing us an e-mail to a single e-mail address (villanatura6@gmail.com ), simply informing us of the reason for your request and the right that you wish to exercise. If we consider this necessary to be able to identify you, we may request you to provide a copy of a document evidencing your identity.
In particular, notwithstanding the purpose or legal basis we use to process your data, you have the following rights:
- To obtain confirmation about whether or not personal data concerning the User are being processed by us.
- To access their personal details.
- To rectify any inaccurate or incomplete data.
- To request the deletion of their personal data when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
- To confirm revocation of consent.
- To obtain from us the limitation of data processing when any of the conditions provided in the data protection regulations are met.
- To request the portability of your data.
Likewise, the user is informed that at any time he/she may file a complaint regarding the protection of their personal data before the competent Data Protection Authority https://www.dpa.gr/portal/page?_pageid=33,15510&_dad=portal&_schema=PORTAL
Security Measures
We will process the User’s data at all times in an absolute confidential way and maintaining the mandatory duty to secrecy with regard to said data, in accordance with the provisions set out in applicable regulations, and to this end adopting the measures of a technical and organisational nature required to guarantee the security of their data and prevent them from being altered, lost, processed or accessed illegally, depending on the state of the technology, the nature of the stored data and the risks to which they are exposed.
Introduction
Villa Natura at www.villanaturazante.com (“Website”), respect the privacy of our visitors. We are thus committed to ensuring that your privacy is protected. This privacy policy document outlines the types of personal information of any person visiting the Website (“User”) is received and collected by the Website and summarizes our procedures and practices as regards to information collection and use.
By visiting the Website, you agree to be bound by this Privacy Policy and hereby accept the procedures and practices stated in this herein.
Scope
This Privacy Policy applies only within the Website and other pages where this policy appears. This would describe and explain how we take care and handle your personal information you shared to us. By accepting the Privacy Policy and the Terms & Conditions in registration, you expressly consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy.
Collection & Use
If you attempt to use the services and applications of our website and/or choose to provide information to us, this website shall collect Personal Identification Information from you. Once collected, we will safely store your information for a reasonable period of time. This information includes, but is not limited to:
- Email address, name, address, telephone number and/or mobile number, target group (age)
- * Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation etc.)
- * Information relating to any transactions carried out between you and the Website or in relation to the Website, including information relating to any purchases you make of our services
- * Information that you provide to us for the purpose of registering with the Website
- * Information that you provide to us for the purpose of subscribing to Website services, email or SMS, what’app notifications and/or newsletters
- * Any other information that you choose to send to us
Information gathered from any web pages of the Website and or sms/what’s app may be used for:
- Website administration
- Internal record keeping purposes
- Improving our services
- Website customization according to your needs and interests
- Enabling your use of the services available on the Website
- Sending to you goods or providing you services purchased via the Website
- Sending statements and invoices or collecting payments from you
- Sending you email notifications or newsletters which you have specifically requested
- Contacting you with general commercial communications, promotional material, marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you
- Sending you service updates
- Providing third parties with statistical information about our users (this information will not be used to identify any individual user)
- Dealing with enquiries and complaints made by or about you relating to the website
- Marketing research purposes Personally Identification Information are never released, sold or leased to any unaffiliated third parties (individuals, companies or organizations) for any reason without the approval of the User at the time of collection, except if required by law.
The administration and protection of personal data are subdued to Greek and international laws.
Disclosure
We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy. In addition, we may disclose your personal information:
- To governmental agencies to the extent that we are required to do so by law
- In connection with any legal proceedings or prospective legal proceedings
- In order to establish, exercise or defend our legal rights (including protecting against or preventing fraud, unauthorized transactions and reducing credit risk)
- To the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling
- To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
- Except as provided in this privacy policy, we will not provide your information to third parties.
Website Visitor Conduct
We neither endorse nor assume any liability for the contents of any material uploaded or submitted by third party users of the site. We generally do not pre-screen, monitor, or edit the content posted by users of communications services, chat rooms, message boards, newsgroups, software libraries, or other interactive services that may be available on or through the Website. However, we and our agents have the right at their sole discretion to remove any content that, in our judgment, does not comply with these Terms of Use and any other rules of user conduct for our site, or is otherwise harmful, objectionable, or inaccurate. We are not responsible for any failure or delay in removing such content. You hereby consent to such removal and waive any claim against us arising out of such removal of content. Your use of the Website is subject to all applicable laws and regulations, and you are solely responsible for the substance of your communications through the site. By posting information in or otherwise using any communications service, chat room, message board, newsgroup, software library, or other interactive service that may be available to you on or through the Website, you agree that you will not upload, share, post, or otherwise distribute or facilitate distribution of any content -including text, communications, software, images, sounds, data, or other information- that:
- is unlawful, threatening, abusive, harassing, defamatory, obscene, indecent, seditious, offensive, libelous, deceptive, fraudulent, invasive of another’s privacy, tortious, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience, pornographic, contains explicit or graphic descriptions or accounts of sexual acts (including but not limited to sexual language of a violent or threatening nature directed at another individual or group of individuals), or otherwise violates our rules or policies;
- liable to incite racial hatred, discriminatory, victimizes, harasses, degrades, or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability;
- infringes on any patent, trademark, trade secret, copyright, right of publicity, or other proprietary right of any party or you have not obtained all necessary licenses and/or approvals for;
- constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in any country in the world; or
- constitutes unauthorized or unsolicited advertising, junk or bulk email (also known as “spamming”), chain letters, any other form of unauthorized solicitation, or any form of lottery or gambling;
- is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms or any other computer code, files, applications or other malicious software that are designed or intended to disrupt, damage, or limit the functioning of any software, hardware, or telecommunications equipment or to damage or obtain unauthorized access to any data or other information of any third party;
- is intended to intercept personal information such as e-mails, usernames, passwords or any other sensitive information; or
- impersonates any person or entity, including any of our employees or representatives.
In addition, you may not use your account to breach security of another account or attempt to gain unauthorized access to another network or server. Not all areas of the Website may be available to you or other authorized users of the site. You shall not interfere with anyone else’s use and enjoyment of the site or other similar services. Users who violate systems or network security may incur criminal or civil liability and may be referred to appropriate law enforcement authorities.
Termination of Use
You agree that we may at any time, and at our sole discretion, terminate or suspend your membership, account, or other affiliation with the Website with or without prior notice to you for violating any of these Terms of Use. Upon termination or suspension, regardless of the reasons therefore, your right to use the services available on the Website immediately ceases, and you acknowledge and agree that we may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or the Website. We shall not be liable to you or any third party for any claims or damages arising out of any termination or suspension or any other actions taken by us in connection with such termination or suspension. In addition, you acknowledge that we will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in investigating suspected criminal violations.
Third-party Website Links
The Website may include links to third party web sites that are controlled and maintained by others. Villa Natura has not reviewed all of these sites linked to the Website and is not responsible for the availability, accuracy, copyright compliance, legality, decency, or any other aspect of the content of such sites, nor are we responsible for errors or omissions in any references to other parties or their products and services of any such linked site. The inclusion of any link does not imply endorsement of or association with the linked site by us. You acknowledge the above and agree to use any such linked site at your own risk.
Cookies
A cookie is a small data text file that is sent by a web server to your web browser, placed in your computer’s hard drive and allows the Website to recognize you each time you visit. The Website does use cookies to store information about visitors’ preferences, record user-specific information on which pages the user access or visit, customize web page content based on visitors’ browser type and operating system or other information that the visitor sends via their browser. Cookies themselves do not contain any personal information and do not give the Website access to your computer. The Website does not use cookies to collect personal information. Cookies may also be used by third-party content providers such as newsfeeds. We use Google Analytics to analyze the use of the Website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html You can choose to accept or decline cookies in your browser. Most web browsers automatically accept cookies, but you can usually modify your individual browser settings to decline cookies if you prefer. More detailed information about cookie management with specific web browsers can be found at the browsers’ respective websites. Disabling cookies may prevent you from taking full advantage of the Website.
Security
We are committed to ensuring that your information is secure. All collected information is stored in a technically and physically secure environment. In order to prevent unauthorized access, disclosure, loss, misuse or alteration of your personal data, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Although we do everything in our power to protect your information, data transmission over the Internet is inherently insecure. As a result, we cannot ensure or warrant the security of any information that you transmit to us, and you do so at your own risk. You are also responsible for keeping your password and user details confidential. We will not ask you for your password except when you log in to the website.
Accessing and updating personal information
When you use our services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical, or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Some of our services have different procedures to access, correct or delete users’ personal information. We do retain personal information from closed accounts to comply with law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our policies and take other actions otherwise permitted by law. You may request details of personal information which we hold about you at any time by writing to villanatura6@gmail.com. Provision of such information will be subject to:
- Payment of a fee
- The supply of appropriate evidence of your identity
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
External Websites
The Website may contain links to external websites of affiliates and/or websites of interest. Villa Natura is not responsible for the content of any external sites the Website is linking to or linked from. External sites or services that may be accessible through the Website have separate, independent data and privacy practices, and therefore we disclaim any responsibility or liability for their policies or actions. You are advised to examine the privacy policy as well as the terms and conditions of external sites before disclosing any personal information. Please contact those vendors and others directly if you have any questions about their privacy policies.
Participation in Promotions
From time to time, the Website may include advertisements offered by third parties. You may enter into correspondence with or participate in promotions of the advertisers showing their products on the Website. Any such correspondence or promotions, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such correspondence or promotions, are solely between you and the advertiser. We assume no liability, obligation or responsibility for any part of any such correspondence or promotion
Minors
This Website is not intended for visitors that are minors or under eighteen (18) years of age. Villa Natura does not knowingly solicit or collect information from individuals under the age of eighteen (18). If we determine that we have inadvertently collected personal information from someone under eighteen (18) years of age, we will take reasonable steps to purge this information from our database. We encourage parents and guardians to spend time online with their children and to participate and monitor the Internet activities of their children.
Policy amendments – Notification of changes
Villa Natura reserves the right to change or update this Privacy Policy at any time without further notice. All Privacy Policy changes will take effect immediately upon their posting on the Website. Please check the Website periodically for any changes. We may also notify you of changes to our privacy policy by email. Please ensure that you have added villanatura6@gmail.com to your email client safe list to assure that you receive any privacy policy updates. Your continued use of the Website and/or acceptance of our e-mail communications following the posting of changes to this Privacy Policy will constitute your acceptance of any and all changes.
International Use
Although the Website may be accessible worldwide, we make no representation that materials on the Website are appropriate or available for use in locations outside Greece, and accessing them from territories where their contents are illegal is prohibited. Those who choose to access the Website from other locations do so on their own initiative and are responsible for compliance with local laws. Any offer for any product, service, and/or information made in connection with the Website is void where prohibited.
Advice
The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making any decision.
Non-assignment of rights
Your rights and obligations of whatever nature under these Terms of Use cannot be assigned nor transferred to anybody, and any such attempt may result in termination of these Terms of Use, without liability to us. However, we may assign these Terms of Use to any person at any time without notice.
Indermnification
You agree to indemnify and hold Villa Natura and its employees, agents or affiliates harmless from and against all liabilities, claims, legal fees, damages, losses, costs and other expenses, including but not limited to attorney fees, in relation to any claims or actions brought against Villa Natura arising out of any breach by you of these Terms of Use or other liabilities arising out of your use of the Website.
Severability of Terms
In the event that any provision of these Terms of Use should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such provision shall be deemed to apply only to the maximum extent permitted by law and the remaining Terms of Use shall be valid, remain in full force and effect and continue to be binding and enforceable.
Entire Agreement
These Terms of Use describe and encompass the entire agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Website, the contents and materials provided by or through the Website, and the subject matter of these Terms of Use. These Terms of Use may not be altered, supplemented, or amended by the use of any other document(s). Any attempt to alter, supplement or amend this document or to enter an order for products or services which are subject to additional or altered terms and conditions shall be null and void, unless otherwise agreed to in a written agreement signed by you and us. To the extent that anything in or associated with the Website is in conflict or inconsistent with these Terms of Use, these Terms of Use shall take precedence.
Enforcement Failure
Any failure by us to enforce or exercise any provision of these Terms of Use or related rights shall not constitute a waiver of that right or provision.
Governing Law and Juristiction
These Terms of Use as well as any claim relating to the Website shall be governed and construed in accordance with Greek law without regard to its conflict of law provisions. Any dispute, controversy or difference arising in connection with this legal notice is hereby irrevocably submitted to the exclusive jurisdiction of the Greek courts, to the exclusion of any other courts without giving effect to its conflict of law provisions or your actual country of residence.
Modifications and Change of Use
We expressly reserve the right to: • change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Villa Natura shall not be liable to you for any such change or removal and revise, change or remove these Terms of Use or any part of them at any time without notice. You acknowledge and agree that is your responsibility to review these Terms of Use from time to time and to familiarize yourself with any modifications. Your continued use of the Website after such modifications will constitute acknowledgement of the modified Terms of Use and agreement to abide and be bound by the modified Terms of Use.
Accuracy, Completeness and Timeliness of Information
We are not responsible if information made available on the Website is not accurate, complete or current. The material on the Website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timely sources of information. Any reliance on the material on the Website is at your own risk. The Website may contain certain historical information which is definitely not current and is provided for reference only. We reserve the right to modify the contents of the Website at any time without obligation on our end to update any information on the Website. You understand and agree that it is your responsibility to monitor changes to the Website.
Additional information
Should you require any more information about our privacy policy or have any questions regarding treatment of your personal data, please feel free to contact us by email at villanatura6@gmail.com.
Our telephone number is (0030) 694 830 35 37. All legal notices to us shall be in writing and shall be made via email, conventional mail or both. We may deliver notice to you by means of e-mail, a general notice on the Website, or by other reliable method to the address you have provided to the Website. For any further legal information concerning us or the Website, or if you notice that any user is violating these Terms of Use, please do not hesitate to email us at villanatura6@gmail.com.